FAQ's

MOBILE APP QUESTIONS

Why is my login not working?

Since the updated app is hosted through our website, you must login to your account using your credentials for your swoonboutiquenola.com account. If you have never created an account through our website, you will need to create one. If you have any questions, email jane@swoonboutiquenola.com

Why is my discount code not working?

Emailed discount codes expire after 30 days & discount codes are only valid on regular priced items. If your code was issued within 30 days, email a screenshot of your code to jane@swoonboutiquenola.com.

Where can I find my order history?

Once you login/create an account using your email associated with your orders, you will see your order history on your account page.

Where is Swoon Boutique located? 

We are located at 130 Harrison Ave in New Orleans, LA 70124.

How long does it take to receive my order?

Orders are processed within 1-2 business days. We ship UPS Surepost or USPS Ground Advantage which usually arrives within 2-3 business days. Expedited Shipping is available for an additional cost.

How can I track my order?

All tracking numbers will be emailed once the order is fulfilled. Please check spam if you haven't received.

What if my order is lost or damaged?

Swoon Boutique is not responsible for lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links depending on the service: USPS Claims Support  UPS Claims Support

Do you offer refunds? 

Yes! We offer refunds on all eligible items up to 14 days after purchase with proof of purchase. 

How do I make a return? 

 Please click HERE to start your return or exchange. Please follow the guided steps to select the eligible items you would like to return. Your return label will be automatically generated and emailed to you. Please ensure all approved eligible items are included in the same package. There will be a $10.00 return shipping label fee deducted from your refund if you are shipping your item back. We do not refund original shipping costs.

Can I use my gift card online? 

Yes! We now are able to accept gift cards in store and online! To use online, enter the code on the back of the gift card to apply at checkout! 

I have a question about using the Klarna Payment Plans, where should I go for more information? 

Check out their customer service here! They have great resources to help answer your questions or concerns!

Do you hold items if I like something online? 

We can hold in store until the end of the business day, however, we cannot prevent an item from selling online. If an online order is the product you have held, we will no longer be able to hold for you. 

Is your inventory the same online as it is in store? 

All in store items are available to be purchased on www.swoonboutiquenola.com and our Swoon Nola App. However, our website and app have additional web exclusive products that are not in store. The description on the product will state *Online Only Product* if that item can only be purchased online. We do offer free pick up in store within 1-2 business days if you choose!

If my size is sold out online, what should I do? 

We suggest signing up for our restock notifications on our website in case we receive more of the product you are looking for or a customer returns the size you are hoping to get. You an also preauthorize the item on our Swoon Nola App. Preauthorizations automatically give us the permission to charge and ship as soon as that item hits our stock, no time wasted reaching out to you!

DIGITAL GIFT CARDS

Digital gift cards purchased through the swoonboutiquenola.com website are available for use online & in-store. They can now be added to Apple Wallet to use in-store. The code emailed to you upon purchasing can be entered on the checkout screen of the website or shown when checking out in person. 

PHYSICAL GIFT CARDS

Physical Swoon gift cards can only be used online & in-store at our Harrison Ave location. The code will not work on the Swoon Nola App.