Refund policy
Returns & Exchanges Policy (U.S.)
Start a return or exchange
Submit your request through our return portal. If you purchased through our app, use the order number in your shipping or delivery email. For help, email returns@swoonboutiquenola.com.
Return window
- Shipped orders: Submit your return within 14 days of delivery.
- Store pickup orders: Submit your return within 14 days of fulfillment. Fulfillment is usually within one day of placing the order; check your fulfillment notification for the date.
After submitting a return, ship the item back promptly using the portal’s instructions. Return labels may expire if unused.
Eligible items
Returned items must be unworn, unwashed, and in their original condition, with original tags attached. They must be free of stains, odors, pet hair, deodorant marks, and damage.
Jewelry, accessories, intimates, and items discounted more than 20% are final sale and cannot be returned or exchanged.
We may refuse a return that does not meet these requirements. An ineligible item sent to us may be returned to you at your expense or subject to a restocking fee of up to 50%.
Return options
Choose an available option in the return portal:
- Refund to your original payment method: If you use our return label, a $10 return shipping label fee will be deducted from your refund.
- Store credit: Store credit is issued as a gift card for the return value. The $10 return label fee is waived when you choose store credit.
- Exchange: Request a different size or item through the portal. Exchange items ship immediately, and shipping for exchanges is free.
Refunds reflect the price paid, including any discounts and applicable taxes. Original shipping charges are not refunded unless required by law or expressly stated at purchase. Your bank or payment provider may take additional time to post a refund after it is issued.
Customers with a return rate over 50%
Customers with a return rate over 50% will receive store credit only for future eligible returns.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, email returns@swoonboutiquenola.com with photos within 48 hours of delivery, before submitting a return through the portal. We will help arrange a replacement or refund at no return-shipping cost to you.
Store pickup
Store pickup orders are held for 30 days. Orders not picked up within that period will be donated.
Order cancellations
Orders cannot be canceled once placed because processing begins immediately.
Installment payments
Purchases made with Shop Pay Installments or Sezzle follow this return policy. For questions about payments or refund posting times, contact Shop Pay Installments support or Sezzle support.